Many people have complained they cannot get through to Centrelink on the phone as coronavirus-related job losses put immense pressure on the system. Have you been getting missed calls from overseas numbers or people claiming to be from Centrelink or the Australian Taxation Office? Give centrelink a call from one of the numbers on their website, if they tried to call you they'll have it on record. It's a scam if you are not expecting any communication from Centrelink. Find us Find us at one of our service centres. He said if customers missed a call or if it disconnects, they should call the JobSeeker phone line on 132 850. "There are now more than 6,200 additional staff allocated to call centres and processing.". Space to play or pause, M to mute, left and right arrows to seek, up and down arrows for volume. It is a message we need in 2020, These people are racking up dozens of COVID-19 tests. Now that Centrelink is shut i will have to wait. You don't have to call back or do anything. They will either ring you back or send you a letter. Anna, who did not want her surname used, said she had also received a call which dropped out part way through. - BabyCenter Australia Chances are they'll call back the next day, but to be proactive I'd say call them and they can take it from there. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Same thing happened to me (they called an hour later than promised) and I nearly missed it, but I didn't. "Thank you for your patience and we understand that this must be frustrating for you. New comments cannot be posted and votes cannot be cast. share. Is there any number i can call back? Was it to confirm your claim? Press question mark to learn the rest of the keyboard shortcuts. Looks like you're using new Reddit on an old browser. "They don't call you back, they call off a private number. Who needs to wear a face mask in Victoria and when. I had the text and a missed call from a private number. Donald Trump is being given a drug only reserved for use in severe coronavirus cases. "We're taking every possible step to support Australians at this most difficult time," Mr Jongen said. I'm just waiting to hear about JobSeeker payments.". Services Australia acknowledged the disconnections in response to complaints on its Facebook page. I don't think its a scam as some think - you would expect Centrleink to call if you're new to it. I then got a text from Centrelink at 10:30 saying i would get a call today. Can children pass on the coronavirus disease? self. Centrelink delivers payments and services for retirees, job seekers, families, carers, parents, people with disabilities, Indigenous Australians, and people from culturally and linguistically diverse backgrounds, and provides services at times of major change. A private number called me while i was in a lecture and my phone was on silent at 10am so i missed it. : Yesterday I had 3 missed calls centrelink on a private number. Our staff can offer support and advice on what steps to take following a scam. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. I assume the private call was them and they screwed their messaging system. In a statement, general manager Hank Jongen said the agency was working with its telephone provider to address the issue. Follow our live coverage for the latest news on the coronavirus pandemic. The sms and calls are genuine. The RBA is printing money and that has raised a lot of questions, 'None of the staff at Centrelink know what's happening': Coronavirus debt 'pause' causes confusion, Keith is needed on the coronavirus frontline but he's broke and support is weeks away, Johnson used COVID-19 to his advantage. And they haven't called back yet. How many people have died from coronavirus? Sort by. They are cold-calling for a variety of reasons, mostly to check if there are any actions needed, such as: ID verification documents (for latest influx), miscellaneous assessments and general information regarding mutual obligations. I've been on job seeker for a few months after finishing the NEIS program and randomly today i got a text saying that Centrelink would be calling from a private number but no one called so I gave up after 6 pm. $1m in government contracts given to controversial aged care executive without open tender, South-east Queensland mops up after giant hail smashes homes, leaves thousands without power, The story of 1968 hides the true genius of America. "In the past two weeks, we have answered over one million calls, and processed a … But others are still waiting and finding the system difficult to navigate, including Victorian woman Penny Toppin who recently lost her administration job. Missed them all while busy with bub and my phone was on silent. Should i go down to Centrelink or wait until Monday? Press question mark to learn the rest of the keyboard shortcuts. [NP] Missed a call from Centrelink amd I need help no politics I got a text from Centrelink at 1:15 pm today telling me that they'd call me to discuss my payment (switched from full time to part time study) so I made sure to put my phone on vibrate. Any one has had this? Was told that they would call me shortly a few days ago in regards to my claim and I woke up this morning to a missed call. Scams target people of all backgrounds, ages and income levels. "[The staff member] asked me my name and whether I was applying for the payment, I said yes and then it hung up," Ms Toppin said. Guess they're in a hurry. I really appreciate how helpful this sub is. "We're taking every possible step to support Australians at this most difficult time," Mr Jongen said. ", Some say it’s legit , some ppl on here say it’s scam be careful. Services Australia has finalised more than 200,000 claims over the past few weeks for the Government's JobSeeker payment, formerly known as Newstart, which has been boosted to help Australians through the pandemic. "It's just ridiculous, I think that they're just adding to people's stress.". General Help. "JobSeeker claims processing will continue through the Easter period to help get payments to people as soon as possible," he said. Really, thanks so much. Am I eligible for Centrelink if my partner still has a job? I had this, they called back again and left another message, replaying the message rang them where the guy on the other end just hung up on me, The text you received was from Centrelink in all caps or “Centrelink.”, just checked and it was from "Centrelink. save hide report. (edit: no voicemail was left or anything. ). Who are the winners and losers of the Queensland election? If you have any suspicion that something is a scam, call or email our Scams and Identify Theft Helpdesk. I had a message from the Department of Human Services asking me to ring them back, but when I did I was placed on hold listening to their obnoxious elevator music for so long I gave up. He said if customers missed a call or if it disconnects, they should call the JobSeeker phone line on 132 850. I had the same last week and ignored their call, they haven't tried again since. We're sorry your calls were disconnected, please try calling us back at a time that suits you," it said.

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