Want to learn more about servant leadership right now? Servant leaders are constantly trying to find out what their people need to perform well and to live according to their organization’s vision. My first thought was, "Whoa! Herb Kelleher, our founder, led the way clearly -- although I don’t think he knew what the expression "servant leadership" meant until we told him. Then join us for a free livecast on February 28!

His new book, "Servant Leadership in Action," is a collection of essays from 44 of today’s top servant leadership authorities and practitioners. Learn more. You’ll be motivated to act after seeing how others have achieved great relationships and results in their organizations through servant leadership. 9. When I think of servant leadership, I think of Pat Summitt, my basketball coach at the University of Tennessee from 1997 to 2001. The man said, “Ken, you are in the business of teaching people the power of love rather than the love of power.”. Servant leadership and empowering your people is not soft management. Servant leadership led to higher performance and there was nothing permissive about it. Trust and servant leadership are simple disciplines, but they are not easy. She would always turn it around and shine it on her players. Herb Kelleher, our founder, led the way clearly—although I don’t think he knew what the expression servant leadership meant until we told him. For over four decades, Herb and I have said that our purpose in life as senior leaders with Southwest Airlines is to serve our people. There’s not a day that goes by that I don’t feel her impact on my life. Both trust and servant leadership require the full engagement of the leader as well as the courage to set aside self-serving pursuits in the service of other people and higher outcomes.

The ticket agent bought the grandfather a ticket with her own money, then went to the TSA checkpoint and told them she would be escorting a passenger who needed to make a flight.
Relationships with franchisees were not at the level they needed to be. Over the years, all of the leaders at Southwest Airlines have tried to model servant leadership. The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible. Servant leadership is an (1) other-oriented approach to leadership (2) manifested through one-on-one prioritizing of follower individual needs and interests, (3) and outward reorienting of their concern for self towards concern for others within the organization and the larger community. The Synovus culture of service began the moment that woman’s savings spilled onto the floor. One minute, she would be shooting that steely glare, and the next minute, she would be smiling and grabbing one of the players in a bear hug. This foresight enables these leaders to plan ahead. “The man was away from home in an unfamiliar city when he learned his grandson was dying and had only a couple of hours to live. 1 Best Place to Work in America. We have had pilots pay for hotel rooms because our customers were getting off at different cities than they intended for the night, and the pilots could see the people needed help. Even so, a comment from a veteran franchisee caught her by surprise: “Don’t expect us to trust you anytime soon.”. “The world is in desperate need of a new leadership model,” explains Blanchard. Bachelder and her team decided to focus on servant leadership principles for turning around business performance.
In fact, they are hard. What we did have was a team of leaders who were willing to put the success of the people and the enterprise before their own interests.”, A few years ago, Ken Blanchard received a letter from a man in New Zealand with a line that he believes sums up his leadership philosophy. If you lead as a servant, you’ll know it—you will be surrounded by high-trust relationships and a high-trust team, and your company will reap the dividends of a high-trust organization. Pat passed away on June 28, 2016, but she will be a part of me forever. You can tell in any given situation when a rule should be bent or broken. The world is in desperate need of a different leadership role model. How to Celebrate with Your Virtual Team—12 fun ideas! Servant Leadership: It’s Time for a New Leadership Model Too many leaders have been conditioned to think of leadership only in terms of power and control. You’re dealing with the public. Pat was more than our coach. Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Learn more. We want each of our people to realize they have the potential to be a leader. Servant leadership isn’t soft management—it’s simply the right thing to do.”. The hem ripped and her life savings came spilling out on the floor. After all, servant leadership is love in action.”. So we try to hire leaders, no matter what role we want them to fill. In an article, McClellan (2007) based the servant leadership theory on a classroom setting and through the transformation of lives of students who were taught by a servant-teacher, proofs that the advantages of servant leadership can also be extended to the academic circles. But there is a better way to lead—one that combines equal parts serving and leading.”. February 28, 2018 from 9:00 to 11:00 a.m. Pacific Time. To us, that means treating people as family. When the grandfather arrived ten minutes later, he couldn’t believe the captain had held the plane for him. She was stomping up and down the sidelines, yelling to her team, staring them down and demanding respect. It’s just like life; you need your people around you to be successful and to help you get through it. If you enjoyed this article, join SmartBrief’s e-mail list for our daily newsletter on being a better, smarter leader. I believe when you truly care about someone, you not only love them but also expect the best from them and hold them to it.”. “When we started, we didn’t know servant leadership would drive our success. Sorry, your blog cannot share posts by email. Relationships and business outcomes flourished. Under a servant leader, people come together for a common purpose.

The servant leader serves something greater, which inspires trust not only in the leader but potentially in all of society, as well. Herb and I have always said that our purpose in life as senior leaders with Southwest Airlines was to support our people.

I believe that someday everyone, everywhere will be influenced by a servant leader—or become one,.God bless. Trust and servant leadership are both built on intent. Would you like to learn more about servant leadership principles and how to apply them in your own organization? Barrett tells a heartwarming story of servant leadership in action that happened at Southwest a few years ago when a grandfather had to make last-minute reservations to be with a dying grandchild. Rather than wanting employees to please their bosses, servant leaders want to make a difference in their employees’ lives and in their organizations.

It is management that not only gets great results but generates great human satisfaction for both employees and customers.

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