Listening. This means that, as the name implies, the leader stops focusing on herself and starts focusing on her employees and clients. That's because the Nordstrom brothers started working in a stock room long ago and worked their way up from there. In addition to Scripture, Dr. Keith shares the story of Family Promise, a national program for the homeless that started with a sandwich, and the Nozomi Project, a faith-based social enterprise that began after a devastating earthquake and tusnami in Japan. Here are 9 core leadership practices that I’ve identified as not only good ideas, but also as effective. One of the benefits of social science research is its capacity to confirm the utility or effectiveness of practices that are inherently valid philosophically or biblically. The idea is to bring out the best in your employees by engaging, inspiring and mentoring them. Jesus commanded us to love and called us to serve. Dr. Keith discusses eight institutional operating principles that guide servant leaders as they lead their institutions to truly serve others. Servant leadership is a philosophy and set of practices that enriches the lives of individuals, builds better organizations and ultimately creates a more just and caring world. The lectures were sponsored by the New Institute and were taped at a studio at New Hope Church in Hawaii. You may want to start by working on just two or three. Awareness. Motive and influence both reflect your heart. Servant-leaders delegate purposefully to share power, to develop people, to build trust and – last but not least – to form more leaders. The importance and validity of servant-oriented leadership practices can be argued ethically, morally, philosophically, practically, and biblically apart from questions of its utility and effectiveness. You instead need to redirect their focus to the needs of the customers. If you aren't in front of the pack, he argues, you won't be able to lead but only to react. When you live your values at work, making decisions becomes much easier. Once Drucker was asked, “What is the most important decision an executive makes?”. At a high level (especially if they are managers), servant-leaders determine who is best suited for a particular role on a team or project. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Thankfully social science research methods can help us. He also added stories that he has never told before. The first disadvantage is that because the practice requires a change in attitude, it can take a long time to properly establish, particularly in large or well-established groups. They believe they can help their team succeed by helping their employees develop and perform to the best of their abilities. How To Practice Servant Leadership and Transform Your Career 1) Have a Serve First mindset in all you do.. Whereas most leaders focus on the accumulation and exercise of their own power, servant leaders share their power with their employees. Of course, trust is a two-way street; if you want to be trusted, you must also extend trust to others. Or are you the type of leader who always has to take the credit in some way? Self-awareness is required in order for a servant leader to understand who she is and how her behaviors affect others. You’ll be a leader people want to follow – simply because of who you are as a person. Enjoy! Dr. Keith explains that Jesus is the ultimate example of a servant leader. Like anything else, servant leadership has its strengths and weaknesses. Healing. Although some leaders have been practicing this behavior throughout time, the servant leadership definition was developed by Robert K. Greenleaf, who coined the term in an essay published in 1970. This sixth lecture in the Discovering Servant Leadership series is about leading organizational change. They do not use organizational change as an excuse for building their own power and position. 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The main reason for the difficulty is that it is not based on a set of skills – it requires a fundamental change of attitude and some kind of inner transformation. A person practicing servant leadership may also end up confused about who he is attempting to serve. Each tape is followed by a short Q &A session with the studio audience. Their humility makes it possible for them to build trust and connect with those they serve. Additionally, it can be difficult for large businesses to enact servant leadership company-wide. Perhaps you recognize that your own performance is NOT what it should be, and you are afraid to face it. Your email address will not be published. Servant-leadership is also an expanding river, and one which carries with it a deep current of meaning and passion. That's why the company offers employees many nonstandard benefits, like free college tuition. There are a multitude of ways we can serve the people in our work teams. Because all members of the group share some level of responsibility, this can dilute the leader's authority, causing some employees to lose respect for their manager. Organizations need rules and regulations, but trying to control people doesn't bring out their best. Jill Harness is a blogger with experience researching and writing on all types of subjects including business topics. A few companies known for practicing servant leadership include Chick-fil-A, Marriot International, The Container Store, UPS, Ritz Carlton, Whole Foods and Southwest Airlines. The seven principles that make up the cornerstone of the servant leadership theory and practice are self-awareness, listening, changing the pyramid, developing your colleagues, coaching not controlling, foresight and unleashing the energy … This is known as unleashing the employee's energy and intelligence. Enter your email address to follow this blog and receive notifications of new posts by email. According to servant leadership theory, work should provide employees with opportunities to learn and further grow in order to fulfill their potential. In his important 1970 essay, The Servant as Leader, Robert K. Greenleaf writes: “I have a bias about this that suggests that only a true natural servant automatically responds to any problem by listening first.”. Servant leaders strive to listen to their employees and their customers as much as possible because you must understand someone's needs in order to meet them. So what characterizes servant leadership? Along the way, he shares plenty of stories about servant leaders in action, stories that illustrate their effectiveness in the real world. A good servant leader needs to practice foresight. 100+ forms available: reports, logs, requests, etc. Interviews and Podcasts on Everyday Power, 10 Communication Skills You Need for Life and Work, 50 Be Kind Quotes Inspiring You to Spread Joy. For instance we do not need research to inform us that humility is important for individuals and leaders; this is an argument that may be made practically, philosophically and biblically. The Natural Desire “It begins with the natural feeling that one wants to serve, to serve first”. Here are the top 3 practices of servant-leaders in the workplace context. In his introduction to the nine lectures in the "Discovering Servant Leadership" series, Dr. Keith shares his own personal journey that resulted in his discovery of servant leadership. A traditional organizational hierarchy involves a leadership pyramid with the leader at the top and his subordinates at the bottom. The seven principles that make up the cornerstone of the servant leadership theory and practice are self-awareness, listening, changing the pyramid, developing your colleagues, coaching not controlling, foresight and unleashing the energy and intelligence of others. The text of all nine lectures is available here. Since meaning is an intrinsic motivator, servant leaders are meaning-makers for their colleagues. They are situational, they take risks, they give back, and they stand for what is right. When you listen to understand, people feel valued. Do you start to listen but then jump in to interrupt because you feel you have the answer? You must ask yourself important questions: Taking time to reflect on your leadership and examining why you react in a certain way to adverse circumstances will help you grow. When employees are given the tools, trust and confidence to make low-level decisions on their own, it can also streamline certain processes, making the workplace more efficient. This website features the texts and tapes of a nine-lecture series presented by Dr. Kent M. Keith on Christian servant leadership. He begins with Theory X and Theory Y, which make contrasting assumptions about people in the workplace, and then explores the difference between extrinsic and intrinsic motivation. What do you think? Listening. He takes the teachings of the Bible and connects them with daily reality, addressing practical questions that are important regardless of what kind of organization one is leading in the ministry or the marketplace. NOTE ON THE IMAGE ABOVE (Carnegie Hall, courtesy of Wikimedia Commons): A tourist comes up to a New Yorker on a Manhattan street and asks, “How do you get to Carnegie Hall?” The New Yorker replies, “Practice, practice, practice!”.

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