With 88 features, Freshdesk has a big discrepancy compared with Jira Service Desk, which provides 128 features. Customer Service & CRM. • See how Freshdesk and Jira Service Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Log in here. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. With 88 features, Freshdesk has Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. Let us redirect you to the TEC profile page for this product where we can serve you better. Freshdesk, Jira Service Desk. © 2020 Technology Evaluation Centers. Compare Freshdesk vs Jira Service Desk. Compare OneDesk with Freshdesk and Jira Service Desk You May Also Like. FreshDesk vs Jira Service Desk: What are the differences? Powerful IT help desk automation tool to manage incidents, assets and more. All rights reserved. It helps to reduce the response time to customers from days to hours. Cloud based ITSM software for your service desk. What is Jira Service Desk? What tools integrate with Jira Service Desk. Compare OneDesk vs Freshdesk vs Jira Service Desk Log in Sign up All Categories Log in Sign up View 84 Products Crozdesk. Send password. Small size Another way to prevent getting this page in the future is to use Privacy Pass. 511 verified user reviews and ratings of features, pros, cons, pricing, support and more. Whether or not Freshdesk or Jira Service Desk is the best choice for you cannot be established by simply looking at ratings and the number of features each offers. What is FreshDesk? Freshdesk vs. Jira Service Desk. Let IT Central Station and our comparison database help you with your research. Freshdesk vs JIRA Service Desk: Which is better? With an average rating of 4.5 out of 5 stars from 2,036 reviewers, Freshdesk exceeds Jira Service Desk's average of 4.4 stars from 696 reviews. That information is certainly useful, but the reality depends on whether they support the capabilities you need for success, whether they can integrate with your existing tools, what level of support is offered, and pricing options. FreshDesk vs Jira Service Desk: What are the differences? Featured products that are similar to the ones you selected below. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. a big discrepancy You will receive an in-depth analysis and opportunity for a comparison that depicts the specific needs of your company. Compare real user opinions on the pros and cons to make more informed decisions. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Freshdesk is an on demand customer support software that works across multiple support channels. It is the industry's first context-aware help desk software that helps businesses focus on the customer. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. It should be noted that the other solutions in this category average 84 features. Refreshing the way thousands of help desk agents support their customers everyday, world wide. You must be a registered user to add a comment. It is a helpdesk request tracker. Freshdesk vs JIRA Service Desk - See how these Customer Relationship Management software products stack up against each other with real user reviews, product feature comparisons and screenshots. Ticketing & Help Desk Software. Be there for your customers — anytime, anywhere. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. Of course, you can't simply consider the ratings or number of features—it doesn't matter how many features are provided if something that's critical to your work is not included. Here, you can check the similarities and distinctions between Freshdesk (overall score at 9.7 and user satisfaction at 100%) and Jira Service Desk (overall score at 9.0 and user satisfaction at 96%). Yes, you can set up external clients as "Customers" for your JIRA Service Desk instance, and they can submit help desk requests to you and your team. For example, Freshdesk offers macros and Jira Service Desk offers the project management feature. It is decently priced compared to others. provides 128 features. Are you looking for the best Help Desk software? I agree to receive TEC newsletters, E-mail alerts and other relevant E-mails from TEC and other firms contributing to and supporting this free information. Of course, you can't simply consider the ratings or number of features—it doesn't matter how many features are provided if something that's critical to your work is not included. Create an account now. What are some alternatives to FreshDesk and Jira Service Desk? • But what about the features these solutions provide? It puts customer service at the heart of your company. Especially for the features that you get - it might not be very innovative, but they offer all the must-haves. Your IP: 151.80.223.213 It should be noted that the other solutions in this category average 84 features. compared with Jira Service Desk, which Otherwise, register and sign in. Freshdesk vs Jira Service Desk vs Jitbit Freshdesk. Freshdesk is an on demand customer support software that works across multiple support channels.

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