DANGER!!! Needless to say we will be switching companies ASAP. We were supposed to move in to this apartment in early July 2018 and  all utilities were already setup  a week prior to the moving date. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. If you still feel you got snookered, a consumer has 3 days from the time their account is activated to change their decision and go with another plan or another company.One star after GNG's malfunctioning website would not process my order. If you're still unsure of the terms and conditions contact GNG and ask to speak to a supervisor. The system offered, "Rather than waiting on hold...", I could be placed in a queue for a call-back. No courtesy email or call. Overall, their customer service staff is friendlier than their competitors, although if you get connected to a rep who exhibits the signs of being dumber than a second coat of paint, ask for a supervisor or hang up and dial again.A consumer is still required to take personal responsibility when selecting a gas plan from GNG or any other natural gas provider. I recently sold a home in Marietta that had GNG as my service provider. Are you kidding me? I was given incorrect particulars regarding a promotional code from GNG's customer service department when I signed up. Also convenient that the therms used per day in the weeks before I moved in are higher than when I was actually here, actually using stuff.If you have a choice, DO NOT do business with GNG. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. First of all, They told us nothing will be charged to us. Earlier today, I made a call and was told the wait time was over an hour. They have the worst customer service ever. Find out what we can do for you here. Compare Georgia Natural Gas's phone number, help-desk, and email address. Over the past five years, we've had to call a few times and were always able to get through without holding for more than five minutes. What can we help you with. I'm definitely switching services. I REGRET SWITCHING TO THEM EVERYDAY!! Yelp users haven’t asked any questions yet about. I then received a phone call, saying I had not paid my bill and service could be shut off. Be sure to double and triple check the fine print prior to selecting a service plan. Georgia Natural Gas is a total scam! Upon the end of the call, I was made aware the representative had scheduled me for the later date. I paid before the services were disconnected! I would be okay with paying the money that I owe, but now I have to pay an additional $150 deposit and $60 connection fee, wait around all day for someone to come connect my service, and go five days without hot water or the use of my stove. Immediately thereafter, I went online and paid my bill and the online system notified me that I had successfully made my payment. They also have a practice of raising rates without communicating it, so my bill more than doubled, and I wasn't notified at all. However, it seems the online payment system somehow failed and my service was shut off without notice. If you still feel you got snookered, a consumer has 3 days from the time their account is activated to change their decision and go with another plan or another company.One star after GNG's malfunctioning website would not process my order. If you still feel you got snookered, a consumer has 3 days from the time their account is activated to change their decision and go with another plan or another company.One star after GNG's malfunctioning website would not process my order. I called to reinstate my service September 2018 and was apparently locked into a promo rate but wasn't provided an explanation of the variable rate and what the therms price meant in terms a regular individual can understand. XOOM Energy Georgia, LLC provides natural gas service to residential and small business customers in Georgia. That's at least three hours just to speak with someone. When scheduling the appointment for my service connection (An adult has to be at home from 9am - 4pm because the technician can come at any time and does not call ahead of time) I was told of two possible dates (one that I wouldn't be able to be home for due to work and another that would've put me without hot water or a stove for two additional days). 77 other reviews that are not currently recommended, Casteel Heating, Cooling, Plumbing & Electrical, in Plumbing, Electricians, Heating & Air Conditioning/hvac. I would be okay with paying the money that I owe, but now I have to pay an additional $150 deposit and $60 connection fee, wait around all day for someone to come connect my service, and go five days without hot water or the use of my stove. Belfast. I get transferred to terms and conditions that lady goes on to say you have to pay $60 for connection fees I tell her I was previously told no she transferred me to another rep which said they would help but they put me on hold and never came back to the line I have now been on the line for 57 minutes and the lady for lack of a better word won't come back to the line. Check now . Promised callbacks do not happen. And of course to restart it, I have to prepay $240. The website is so outdated and payments options are archaine. Terrible company. It only took one dismal customer service experience with True to know they were anything but. So I'm up to $110 thrown away because of Georgia Natural Gas. So I called a collection agency, and they told me that the only way to resolve this is to list the outstanding bill as "Paid" in their system, but there is no way to do that unless we pay them. I just moved here from Denver, and my apartment complex uses GNG. Looking to switch ASAP. If you're still unsure of the terms and conditions contact GNG and ask to speak to a supervisor. I then received a phone call, saying I had not paid my bill and service could be shut off. I had GNG from 2015 to early 2018 and had no issues. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. This rep told us that this was a disconnection fee from the first apartment we were supposed to move in. Claim your business to immediately update business information, respond to reviews, and more! I call up to their special Delta department an explain my situation. Get support here. Terrible website. Have your say on future gas costs and services. Just call the number listed below and follow the recorded instructions. This company is aweful in terms of being able to manage accounts and payments. They will call me back in 48 business hours to let me know. As if I could have gone two weeks without heat and hot water and not noticed? Your payment may take up to two business days to be credited to your GNG account. All Georgia Natural Gas Contact Information. Then shortly I called back and decided to wait on hold. You can contact the customer service representative of GA Natural Gas calling GA Natural Gas's helpline phone numbers. The hold times may be excruciating. I was told a bill would be sent out after the last billing closes. I cancelled for a 6 month period due to a temporary military move. - It's 2017, why is it so hard to sign up for automatic payments ?Time to look for a new provider. I get my first bill, and it's for the whole month before my lease even started, not to mention theres a $60 new account fee that isn't mentioned anywhere when you sign up. Big oops, my fault I didn't pay the bill on time. I like to plan ahead, so I opened my accounts with GNG and Georgia Power so I could provide my account numbers and the like well before move-in day. It has been nearly two hours now and there has been no call. You can help! I KNOW it is not. I started searching for alternative natural gas providers.As far as promotional deals, Georgia Natural Gas tops them all.

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