The hiring process can be very lengthy. It was a mass hiring at my time, where 20+ people were hired and over 100 made the first cut. You take a certain number of calls, and assist them as you would a real life customer. The hiring process can be very lengthy. Are there any test involved? Apply Online. Does DTE Energy have paid training for customer service representative call center. Reasonable accommodations are provided for individuals who are qualified as disabled. Please don't submit any personal information. ask you questions related to the qualifications listed on a job posting. Once you apply, you need to make it through that initial screening, next, you take an exam which will test your listening, typing, math, and problem solving skills. Applicants will be expected to answer questions using the STARs format. Not long; I believe it is based on your experience. If you pass that, there is another test, where the instructor will do a roll play call in scenario. Note that interviewers will be asking each candidate about his or her specific actions, not the actions of a team, or group of individuals, the candidate may have worked with in completing a task, project, etc. Are you required to work Saturdays as a Customer Service Representative? What comes after varies greatly. Once you apply, you need to make it through that initial screening, next, you take an exam which will test your listening, typing, math, and problem solving skills. Go to the DTE Energy website to find the on-line application. Yes, however I was not part of that, so have limited information on this subject. If you go in there thinking it's like every other interview your going to be disappointed…, Read more about the interview process at DTE Energy, Read more interview questions at DTE Energy. After applying, how long did HR contact you? What is the interview process like for a customer service representative? Applicants with qualifying scores on their assessments will have their resumes reviewed. If you go in there thinking it's like every other interview your going to be disappointed and feel that you didn't do your best, Get weekly updates, new jobs, and reviews. What kind of drug test will I be required to take? Also, have your friend or colleague ask follow-up questions so that you become familiar with answering additional questions and providing more information. A simple way to prepare for an interview is to have a friend, colleague, etc. You take a certain number of calls, and assist them as you would a real life customer. On a scale of 1-10 where 1 is Poor and 10 is Excellent, rating is 8. The interviewer will be looking to see how you as an individual responded to the task, so do not answer in terms of your team. Taking multiple practice tests will enable you to show your skill level and allow you to stand out in a pool of qualified applicants. But this is not typical so it will be a different process for everyone. Interviewed with 3 people, including HR. Practicing with math and language tests will also help you to strengthen those basic skills to provide a strong foundation for any assessment. What are some tips for doing well in the interview. How long after an interview do they call with an offer? Once you apply, you need to make it through that initial screening, next, you take an exam which will test your listening, typing, math, and problem solving skills… DTE Energy is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. The objective of the Targeted Selection® process is to obtain behavioral information from candidates (i.e., past behaviors) in order to accurately assess a candidate’s skill level relative to the skill level needed for the job. The goal of the interviewer(s) is to obtain enough behavioral information on a candidate to make an accurate assessment. DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law. What comes after varies greatly. Not long; I believe it is based on your experience. Familiarize yourself with how to respond using that method and you will do well. What is the interview process like for a customer service representative? Yes, normal business is M-F 8am-6pm and Sat 8-2 ...we are still open and staffed the other hours. DTE Energy strives to have a positive work environment with an emphasis on teamwork, and keeping their employees happy, healthy, and safe. Most schedules have a rotating Saturday. How long does it take to receive an offer if hired after an interview for a non-technical position? The hiring process can be very lengthy. Thus there are bids for shifts so everything depends on what you bid and are assigned. When getting hired in the test is a hair follicle test. Here’s what others thought about the interview process at DTE Energy. Do they make every intern take a hair test or is it just for the more technical positions? If you pass that, there is another test, where the instructor will do a roll play call in scenario. What is the work environment and culture like? Now that marijuana is legalized, does it count against an applicant applying for DTE? You will want to make sure your resume reflects your most current positions, certifications, and education. Please don't submit any personal information. For every job we post, it could take as long as 90 days until we successfully hire a candidate. Go to the DTE Energy website to find the on-line application. You should practice providing a response using the STAR format. Interviewers may then ask a different question to assess a candidate’s skill level. Working at DTE Energy; About DTE Energy; Diversity & Inclusion; … Get weekly updates, new jobs, and reviews. This can be seen in the community events they sponsor, as well as through the collaboration process, they have with citizens in the communities they serve. Everyone takes the hair drug test. By continuing to use and navigate this website, you are agreeing to the use of cookies. I interviewed on a Monday and got the call with an offer 2 weeks later on a Tuesday. If you pass that, there is another test, where the instructor will do a roll play call in scenario. Shared on February 22, 2018 - IT Data Technician - Detroit, MI. Everyone takes the hair drug test. The hiring process can be very lengthy. Your application will be … The best questions are directly relevant to DTE Energy. DTE Energy uses assessments developed by the Edison Electric Institute (EEI). Post it publicly! They use the S.T.A.R model. DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law. If you pass that, there is another test, where the instructor will do a roll play call in scenario. DTE Energy utilizes Development Dimensions International’s (DDI’s) Targeted Selection® process for interviewing job candidates. Thanks in advance. Comprehensive Practice for DTE Energy’s Tests. Do they make every intern take a hair test or is it just for the more technical positions? As a company, DTE Energy puts a priority on philanthropy, volunteering, and economic progress. You can expect to answer questions based on Customer Focus, Planning and Organizing, and Technical Knowledge. The hiring process can be very lengthy. Interviews are held on-site, and consist of behavioral interview questions as prepared by Development Dimension International, Inc. If yes, what type? What is the interview process like at DTE Energy? Commonly asked questions, as reported by candidates, Get weekly updates, new jobs, and reviews. DTE is a 24/7 operation for the call center and union represented. Once you apply, you need to make it through that initial screening, next, you take an exam which will test your listening, typing, math, and problem solving skills… Once hired in, even working remotely, you get random urine tests. They used the STAR method. DTE Energy is an equal opportunity employer and considers all qualified applicants without … Candidates will be asked to provide responses to questions utilizing the STAR format. Once you pass that, you then wait for an invitation to interview for the job. What is the work environment and culture like? For each interview question a candidate will be asked to provide an example of how (s)he demonstrated a competency (i.e., knowledge, skill or ability) by explaining the Situation/Task, describing the Actions (s)he took, and the Results of one’s actions. DTE Energy has a reputation for being one of the best operated energy companies in North America. I would say, expect this to be over a month from A-Z. I’m applying for an unpaid position at DTE Energy. Working at DTE Energy . Your application will be evaluated to see if you have the qualifications the company is seeking for the position. I’m applying for an unpaid position at DTE Energy. They use the S.T.A.R model. DTE is a good company to work for and I strongly will refer to anyone that is interested in working for this company. Suitable candidates will move on to the interview process. The hiring process can be very lengthy. Targeted Selection® is a behavioral based interview process, recognizing that past behaviors are a great predictor of future behavior. What are the steps along the way? Familiarize yourself with how to respond using that method and you will do well. Working at DTE Energy; About DTE Energy; Diversity & Inclusion; Our Hiring Process; Who We Are; Frequently Asked Questions; Careers . Your answer should include the situation/task to set the context for your response, the action(s) you took, and the result of the action(s). What exactly is a DOT drug test (urine or hair) and if I have a prescription for medical marijuana would this disqualify me during the testing process?

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