IT Specialists are information technology professionals who monitor a company’s computer systems, assess and troubleshoot errors and lag and update and upgrade systems. These guys are the mechanics, the ‘go-to’ guys and the saviours of the I.T. Necessary cookies are absolutely essential for the website to function properly. We make the hiring process one step easier by giving you a template to simply post to our site. Did this post help in improving your knowledge about what IT support technicians do? You don’t always need previous experience or qualifications and there are loads of opportunities to train on the job … Please, give a quick comment in the box below of what you think about this article. Install and configure software and computer systems. To be hired for this position requires an Associate’s degree in computer science, networking, or in a related discipline. Use it to save time, attract qualified candidates and hire best employees. They also maintain company networks and ensure smooth performance of computer systems. Maintain procedures and reports that provide technical support to the entire organization. Respond to inquiries about hardware or software issues, Perform scheduled maintenance on computer systems to ensure efficient operations, Repair or replace faulty components of a computer/network system, Design and maintain applications/websites for clients. Willingness to solve complicated problems and see projects through to completion. A technical support manager with 10 to 15 years of experience can potentially earn up to £47,000. We are looking to hire an ambitious IT expert for our open IT Technical Support position. Participate in business-wide meetings to provide insight into technical requirements. As an IT administrator, you’ll be responsible for maintaining the company’s IT network, servers and security systems. Glassdoor will not work properly unless browser cookie support is enabled. You also have the option to opt-out of these cookies. Sales and Marketing Job Description Sample, Marketing and Sales Job Description Sample, U.S. You may also share your job description if you work as a support technician in an IT unit. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Replacing or upgrading existing IT infrastructure such as terminals and printers is also part of their description. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. Skip to main content. Ability to manage time and effectively prioritize numerous projects at one time. world. Oversees IT support department staff, including education, training, and call centre specialists. They monitor equipment and application use to ensure optimal performance. From providing technical assistance to maintenance the role of technical support employees is quite diverse. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. Make sure to add requirements, benefits, and perks specific to the role and your company. Support worker job description A support worker helps vulnerable people to live happy and independent lives, so it really is one of the most fulfilling and rewarding jobs you could do. There are some specialist courses, run by the Helpdesk Institute, which may be suitable in this role. This IT Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. The IT support analyst provides front-line support to help users handle issues with computer programs, hardware, and peripherals. Clearance is requested by an employer and carried out by Government agencies. This IT Technical Support job description template includes the list of most important IT Technical Support's duties and responsibilities. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader. Analyze records and logs to spot underlying trends and potential issues. Learn how to enable cookies. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. Read this job description to know more about entry requirements, salary information and more. Your job will be to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Find jobs Company Reviews Find salaries. Job Title: IT Support Manager. 1+ years of experience in a technical support role. You will install and configure computer hardware and provide IT support for the organization. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will install and configure computer hardware and provide IT support for the organization. In this role, the IT support analyst quickly responds to user concerns, examines issues with applications and equipment, and develops and deploys solutions to keep computers working as intended. Here are the best full-time undergraduate technology degrees. This IT Support Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Indeed logo. Sign in. You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. This post is also useful to people interested in becoming IT technicians as it provides them detailed information about the duties and responsibilities of the position to help them get adequately prepared for the career. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! It’s a desk-based job and you’ll spend most of your day on the phone or emailing customers and/or employees. In this role, the IT support analyst quickly responds to user concerns, examines issues with applications and equipment, and develops and deploys solutions to keep computers working as intended. These cookies do not store any personal information. They train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures. Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. Start your job search or post a job today and connect with us on In this role, you will work on maintaining and monitoring the computer systems and networks for our business. If you are, then here are major requirements you may need to satisfy to qualify for the job with most employers: If you need to make a work description for the IT support technician role in your company, you can adopt the sample copy provided in this post to quickly and conveniently create a detailed one. Upload CV. IT Support Job Summary We are seeking a service-oriented and self-motivated professional to join our IT support team. The job description example below shows the major tasks, duties, and responsibilities commonly performed by support technicians in the IT unit of most firms: Are you thinking of working as an IT support technician? Upload your CV. Feel free to revise this job description to meet your specific job duties and job requirements. Your privacy is our priority. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Supervises information technology (IT) support staff; oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users. Because of the nature of the job, some companies may require their IT Support to undertake … Available in . Clearly written descriptions help attract candidates that are qualified and interested. IT support technicians ensure computer systems and other technological equipment of an individual or organization are in top performance. The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. By clicking “Accept”, you consent to the use of ALL the cookies. 7,599,930 B1; 7,827,125 and 7,836,060 At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. In order to attract IT Technical Support that best matches your needs, it is very important to write a clear and precise IT Technical Support job description. IT Technical Support provide technical assistance and support to employees. Skip to Job Postings, Search Close. They direct clients to more experienced personnel for effective resolution of an issue. Their job description entails providing technical assistance to clients by installing, configuring, testing, and upgrading computer software and hardware. Many employers in the IT industry understand that ongoing training is important for technical positions, particularly with the speed of new developments in IT. Build a Job Description What does an IT Specialist do? Provides ongoing training and support on all of the Organization’s software applications to staff. An IT Support Specialist’s main duty is to offer assistance to computer system users. IT Technical Support is an IT professional who monitors and maintains the computer systems and networks of an organisation. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements. 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