For renewals Cprime will need a list of all applicable Atlassian Support Entitlement Numbers, and email of technical contact associated to each license. Atlassian provides excellent online support resources and in person Atlassian User Groups to help the community. The Atlassian Marketplace provides 3rd party applications (formerly called add-ons) to help teams customize their products and add functionality. The word JIRA comes from the Japanese word, i.e., "Gojira" which means Godzilla. Jira Service Desk (JSD) is a versatile tool that spans and scales the varied needs of a service-driven organization. The name "JIRA" is actually inherited from the Japanese word "Gojira" which means "Godzilla". © 2020 - EDUCBA. Cprime provides licenses and standardization of license renewal dates and the ability to accept Purchase Orders. This tutorial introduces the readers to the fundamental features, usage, and advantages of JIRA. JSD can also be used for external service management operations geared towards Product or Client Support. Originally, Jira was designed as a bug and issue tracker. Yes!  Jira has an open REST API that allows it to integrate with a wide variety of systems.  You can create your own connector or choose from a number of already created connectors from the Atlassian Marketplace.  Jira often integrates with: Our most popular Jira training courses include: While each integration works a bit differently, here are some of the key interactions between the applications: Jira’s rapid adoption within an organization and across enterprises can be attributed to several factors ranging from cost, user-adoption, Scalability, Interoperability, and maintainability. Jira Service Desk (JSD) is a versatile tool that spans and scales the varied needs of a service-driven organization. JIRA is based on the Agile methodology and the current version of the Jira is 6. Solution Architects – The Cprime Solution Architects bring product, solution, and technical leadership to your engagement. The applications provide functionality around reporting, workflows, test management, design, automation, and more. Jira Software is part of a family of products designed to help teams of all types manage work. Jira requires below skills set: We should use Jira software because it is a good software tool, which can be used for different purposes such as project management, issue tracking, bug tracking etc. Jira Software is part of a product family that helps teams of all kinds to manage their jobs. A s a distinguished Atlassian partner (one of only 8 Platinum Experts in North America), you’ll benefit from our experience with Atlassian products across multiple sectors. With hourly and recurring pricing stuctures, we can customize a support package that fits your requirements. Every team has a unique process for shipping software. But today, Jira has evolved into a powerful work management tool for all kinds of use cases, from requirements and test case management to agile software development. It can be used for internal IT service management operations such as Incident Management, Problem Management, Change Management, HR onboarding, Asset Management, and Service Request Management. Use … Each Atlassian expert is your focused delivery resource to implement high quality solutions in an iterative manner. JIRA is a software testing tool developed by the Australian Company Atlassian. Duration: 1 week to 2 week. The app was later adopted by non-IT organizations as a project management tool. There are dozens of excellent add-ons for Jira.  Some of the most popular add-ons for our clients are below. We offer the ability to follow your tickets/requests on a Jira queue to track your request in real-time. Additionally, JSD integrates with other Atlassian products such as JIRA Software to provide continuity of processes on support tickets resulting in bug fixes or change management. Cprime has a wide variery of Atlassian training classes to help you and your organization get the most out of the Atlassian platform.  Our classes include hands-on exercises, leave behind guides, and instructors with years of real implementation and configuration experience.

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