This week both my dishwasher and washing machine are on the fritz ( both less then 2 years old) and again another 2 week wait time with some lame excuse. My boiler was red-tagged last fall and the technician walked out the door and told me I would have to call a plumber on my own. Not acceptable when I have an elderly parent with bronchial medical conditions staying with me. They make it extremely difficult to even get a representative on the phone. They didn't call they just sent an email. I called to schedule a repair for dryer. You would think they could send somewhat out sooner to deem it unrepairable so I could get the replacement cost to  purchase a new one. Yelp users haven’t asked any questions yet about, Centerpoint Energy is the best customer experience I've ever had with a large company. They said they were 10 day out. Your reassurance that our employees are doing an excellent job means a great deal to us. Our technicians do not lie to customers about the condition of their equipment. "Wesley" called back and said he would send an email to his furnace tune-up researcher to follow up on. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Yesterday afternoon I turned the furnace on because it was 63 degrees in the house. We love to hear from loyal customers who appreciate our high service standards! Saw they were offering a $25 MasterCard with a furnace tune up, so gave them a call and scheduled it. The GE tech said he used to work for Centerpoint and they were awful, the techs would lie to people to get them to buy new appliances instead of having to fix. Sign in with your CenterPoint Energy, Inc. account . Nasty company to have control over your heat! I pay for the plan on multiple appliances, yet they refused to fix warranty items. So I called Centerpoint to schedule them to come out and fix the furnace. Please select from the options below to get started. At midday yesterday I called customer service to see if I could get a narrower time estimate for their arrival, and they said no. CenterPoint Energy's primary services include electric and natural gas. Please send us a direct message with your full name and service address so we can look into your account. For a large company you do suchan excellent job and I have to say you have excellent employees.I love my service.Janis Christiansen, Comment from Andrea S. of Centerpoint Energy. Total cost $85. 11/11/2019Barb, sorry to hear that you had a poor experience with service appointments. The rep apologized and removed the charge from my bill.Two take-aways: first, pay close attention to your bill. No thanks. For a year now, I've been paying $30 a month for HSP. Our customers are our number one priority and we apologize if you felt otherwise. They have no concern if your furnace doesn't work and you are left without heat. Really? My a/c broke and appointments were over a week out. Domain Name: CENTERPOINTENERGY.COM. Then I went online and booked an appointment for June 24!!! Data & alerts where you are. They were scheduled to come yesterday between 8 AM and 5 PM. Don't waste your money on Home Service Plus, including the so-called pipe protection plan. CenterPoint Energy. Minnesota residents only! I have spent more than $25 of my time just trying to get what was promised, I highly doubt they would be as patient if I were to take the same 7 months they have drug this out to pay my bill. I stayed home all day and all evening, but they never showed up. Called again on March 6 as I still had not heard back; "Sharon" transferred me to another local number and said she would put a note in the computer about the missing rebate, and I also left a message on the voicemail she sent me to. Our techs take a lot of pride in repairing equipment and saving money for our customers. Twice I've tried to use them for the services I've paid for and twice they have done this to me. Customer service couldn't be any worse. They missed their chance to impress me. I was told the long wait time was unusual but they were extremely busy. Barb, sorry to hear that you had a poor experience with service appointments. Yesterday afternoon I turned the furnace on because it was 63 degrees in the house. centerpointenergy.com/paybillpayimmediately, CenterPoint Energy - Natural Gas Service, Electric Transmission, width=device-width, initial-scale=1, minimal-ui, Error: No appropriate Whois server found for centerpointenergy.com domain! Your reassurance that our employees are doing an excellent job means a great deal to us. 37 other reviews that are not currently recommended, You can now request information from this business directly from Yelp, Find more Utilities near Centerpoint Energy. Center point is by far the worst company I've ever dealt with. Apparently the offer of a MasterCard Pre-Paid card in order to entice customers to pay their premium price for a tune-up was simply a ploy to get customers to sign up with no intention of honoring the offered gift. Sign-in to My Account on CenterPointEnergy.com to access or make changes to your account. First of all, nobody notified us that our meter wasn't working properly. Alerts and meter data are accessible across lots of different devices and our mobile alert system keeps you up-to-date even when you're on the road. centerpointenergy.com | centerpointenergy.com | centerpointenergy.com/paybill | centerpointenergy.com/freeshowerheads | centerpointenergy.com/paybillpayimmediat Good Grief!! Add the items to your cart & complete … Not too happy about the stove still sitting in my dining room, either. I've had to use my home service plus. Thank you. Our customers are our number one priority and we would never intentionally leave a customer without a working furnace. https://css.centerpointenergy.com/cnp.css/Login/Logon.aspx?returnurl=/cnp.css/Applications/OneTimePay/PaymentSelect.aspx. Comment from Amy M. of Centerpoint Energy. when you tell them your frustrated they certainly don't care!! When I called to submit the bill for reimbursement they told me they would not do it because they were calling me the day before my appointment for a "sooner" appointment. Scheduled another appointment which they never showed up for, every time I called, they lied and said a tech was on its way, but no one showed up. The next morning when I got up it was 54 degrees. Take care and have a great day! Learn more. Cut off our gas a month early. We Power Life. centerpointenergy.com | centerpointenergy.com | centerpointenergy.com/paybillpayimmediately | centerpointenergy.com/autopay | centerpointenergy.com/freeshowerhe (They never notified me they were coming) I call to get them to turn it back on and she says someone will be out by 8pm to turn it back on...No one shows. The Investor Relations website contains information about CenterPoint Energy, Inc.,'s business for stockholders, potential investors, and financial analysts. According to the customer service rep I talked to, it would be over two weeks before they could send someone out. Thank you for your payment. Entergy is a Fortune 500 company headquartered in New Orleans. The domain centerpointenergy.com uses a Commercial suffix and it's server(s) are located in US with the IP number 158.81.36.5 and it is a .com. According to the customer service rep I talked to, it would be over two weeks before they could send someone out. Contact. I think Im going to call a private repair service and just dump these guys. Our customers are our number one priority and we would never intentionally leave a customer without a working furnace. One Time Pay. I was on hold for 45 min the first time and 25 minutes the second time with NO answer! It happens on a monthly basis and as I expect. I am not a Service Plus customer, and will not be one in the future. In 1870, the city of Minneapolis granted the newly formed Minneapolis Gas Light Co. a franchise to provide gas service with gas manufactured from coal or oil at a plant along the Mississippi River.…. When I asked why he keeps checking the pipes in the house he says "well quit calling and we will quit coming" Then in September they come out and fix the leak and shut my gas off because I wasn't home when they fixed it. Because of this experience we will be replacing our. Would give ZERO stars if possible. This company has terrible customer service. $30 a month for this kind of service? But it's a monopoly so they don't need to be better. I'm moving, so two days ago I placed an order on their website to have service at my current address stopped on 9/30 (45 days out). They are keeping up their end of the bargain, corporate needs to do the same. Third-Party ... http://gis.centerpointenergy.com/outagetracker/, Zip Customers Served Customers Out Outage Percentage County Customers Served Customers Out Outage Percentage, http://www.energyfederation.org/centerpoint_energy_mn. But noooo! https://energydataportal.centerpointenergy.com/. Save yourself the time and money and just put the money in a savings account.

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